How to Fix your Treadmill-FAQ

Frequently Asked Questions:

  1. My treadmill belt starts for a few seconds and then stops and displays an error code? This is probably a faulty speed sensor or the speed sensor is not plugged in properly. It is also possibly a faulty motor control board or lower board. The error codes will differ between makes and models but could be e1.
  2. My treadmill goes for a while, but stops abruptly when I’m on it? The most likely cause of the problem is a worn treadmill belt and deck. Most of the time it’s caused by not lubricating between the treadmill belt and deck. This causes friction and the surfaces wear, putting greater stress on the electronics. The treadmill is shutting down to protect the electronics. You should stop using the treadmill and have a technician check it.
  3. The treadmill belt has moved to one side and is rubbing. The treadmill running belt has stretched and has moved to one side. You can check out our video on How to Adjust Your Treadmill Belt. If you’re not keen to adjust this yourself, it’s a good time to have a technician come to your place and service your treadmill. It costs $140 -$175 in Auckland. This service includes adjusting and lubricating your running belt, adjusting the motor drive belt, checking the wear on your deck and belt, checking and lubricating your incline system, and cleaning your electronics and motor.
  4. It feels like the treadmill belt is slipping. This could be your running belt or your motor drive belt or a worn front roller pulley. If it is the belt, you can check out our video on How to Adjust Your Running Belt. If you’re not keen to adjust this yourself, it’s a good time to have a technician service your treadmill. It costs $140-$175 in Auckland. If the front roller pulley is worn and it’s repairable, it would cost approx $70 on top of the service.
  5. My treadmill is so noisy. If it sounds like metal rotating on metal, then it could be roller bearings or motor bearings. It’s best to have the treadmill work carried out by a technician in the workshop. Most of the time the bearings will have to be pressed out and the new ones pressed in. You could drop your treadmill to our workshop or we could pick it up.
  6. My exercycle or cross-trainer has no resistance. This could be your tension motor or console. Sometimes it’s a bad connection with a plug or the mechanical mechanism needs a service. If your exercycle or cross-trainer adjusts its tension by turning a knob, the cable may have come out and simply needs putting back in. Or it may need adjusting. Some of the smaller cheaper exercycles or cross-trainers are cheaply built and badly designed, so the tension mechanism may have broken or failed. Sometimes with these machines, it’s not worth fixing them, and you may be better off buying a better-designed machine.
  7. My exercycle or cross-trainer console has no power. Electronics in consoles can fail at any point like a light bulb. We have spikes in the power supply to our homes which can wear out components over time. If there’s no power at your console, you could check your power adapter for voltage. If there’s no power there, then your power adapter is the problem. If there is, then check the wiring from where your power adapter plugs into your machine to the console. Check for continuity, and if that’s all ok, it’s probably your console. Consoles can be replaced but can be expensive. Sometimes you can find these second-hand.
  8. My rower lost all tension and felt like something snapped. Rowers have all sorts of systems for creating resistance and tension. They can have coil springs to bungee cords and can be complex. There are lots of models, and if they’re not supported, it can be difficult to find the parts. These machines are best fixed at the workshop.
  9. My treadmill incline not working properly. If your incline is not working, it can be a few different things. There may not be any signal from the console, which could be a damaged cable or the console itself has failed. The motor control board may have failed from a worn treadmill belt and deck, or the motor may have burnt out. There’s also a potentiometer geared to the motor, so the console knows what height the incline is at. These can fail or the gearing can slip, giving the console false information, which can cause chassis damage. The incline system can be difficult to diagnose, so you may want to call us out to fix your treadmill.

If you’re having trouble with your treadmill or exercise equipment and want to have a go at fixing it yourself, we’re only happy to help with advice.

You can call me on +64-9-836-0910 or e-mail us.

Robert Aylett

Robert Aylett is a renowned treadmill repair specialist with over 10 years of experience in the fitness equipment industry. Robert's passion for fitness and mechanical expertise led him to dedicate his career to helping others maintain their treadmills and achieve their health goals.

Testimonial

Nigel Munt
I would like to highly recommend Treadmill Repair. Robert is really helpful and knows his stuff. I have just purchased a Re-furbished machine from Robert. ...
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Nigel Munt
I would like to highly recommend Treadmill Repair. Robert is really helpful and knows his stuff. I have just purchased a Re-furbished machine from Robert. He took care to ensure that the machine was working perfectly before delivering and then checked again once on site. So good to support a company that provides such care and attention. If you require repairs or parts (Such as Treadmill Parts) or are interested in purchasing a machine, make sure you speak to Robert first.
Nigel Munt
Nigel Munt
Sheila. D`Souza
I am very pleased with the customer care service & communication received from Robert. He was very thorough systematic & sincere & cost effective while ...
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Sheila. D`Souza
I am very pleased with the customer care service & communication received from Robert. He was very thorough systematic & sincere & cost effective while dealing with us. I am so pleased to find him to fix my treadmill at home. I recommend him a 100%. Well Done Robert. Keep up the good work. All the best with your business. From Sheila.
Sheila. D`Souza
Sheila. D`Souza
Russell Dixon
Rob was really helpful and fair in assessing my treadmill, suggesting solutions, guiding me through the process and ultimately fixing my issue and servicing the ...
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Russell Dixon
Rob was really helpful and fair in assessing my treadmill, suggesting solutions, guiding me through the process and ultimately fixing my issue and servicing the machine. He is a one man band, so there may be times when he is unable to answer phone calls, messages, emails or get back to you quickly, but persevere, as once he has committed to your job he does it well. He also assisted me with picking up my treadmill and dropping it off, which was over and above the expectation. A great guy, just needs you to be a little patient and understanding with the communication.
Russell Dixon
Russell Dixon
Hannah Young
Responded to my website enquiry quickly and arranged to repair my treadmill belt the next day. Great service, and my treadmill is now running smoothly. ...
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Hannah Young
Responded to my website enquiry quickly and arranged to repair my treadmill belt the next day. Great service, and my treadmill is now running smoothly. A++ would recommend!
Hannah Young
Hannah Young
Moana Jones
Robert helped us repair our treadmill, changed the mat and the motor. Robert gets the job done. He knows his knowledge about treadmills. He gave ...
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Moana Jones
Robert helped us repair our treadmill, changed the mat and the motor. Robert gets the job done. He knows his knowledge about treadmills. He gave good advice on how to look after our treadmill. He did a fantastic job. I would highly recommend him. He definitely be 5 Star and he is committed to his work. Robert goes the extra mile.
Moana Jones
Moana Jones

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Robert Aylett

Robert Aylett is a renowned treadmill repair specialist with over 10 years of experience in the fitness equipment industry. Robert's passion for fitness and mechanical expertise led him to dedicate his career to helping others maintain their treadmills and achieve their health goals.